SIRA reviews authorised health practitioner framework

SIRA reviews authorised health practitioner framework | Insurance Business Australia

SIRA reviews authorised health practitioner framework

The State Insurance Regulatory Authority (SIRA) is conducting a post-implementation review of the authorised health practitioner (AHP) framework in the New South Wales (NSW) CTP Scheme.

AHPs provide evidence acting as expert witnesses for motor accident injury matters in court and dispute resolution proceedings.

SIRA's post-implementation review will consider whether the framework is operating effectively and as intended, focusing on the framework's appropriateness and effectiveness, associated administrative processes, customer experience of injured persons, and training or support requirements for practitioners.

Read more: SIRA reports CTP insurers' claims experience and customer feedback

SIRA seeks feedback on how the AHP framework operates. It will consider information and feedback it received from different channels, including responses to the discussion paper, meetings with stakeholders and scheme participants, correspondence received or available to SIRA relevant to the framework, and available data reporting and analysis.

“The key objective in authorising health practitioners is to support the injured person's customer experience and encourage the early resolution of motor accident claims and the quick, cost-effective and just resolution of disputes,” SIRA said in a statement.

The regulator stated that supporting injured people's customer experience and encouraging the early resolution of motor accident claims quickly and cost-effectively can be achieved by improving the quality of medicolegal reports, minimising disputation, and reducing the time taken to resolve a claim. It also emphasised the significance of building medicolegal capability by ensuring that AHPs have the appropriate skills, experience, qualifications, and commitment to providing high-quality medical evidence through their terms of appointment.

The consultation will be open from July 15 to August 06, 2021. You can provide feedback by submitting a response to the discussion paper or emailing SIRA at [email protected]

“SIRA welcomes your feedback to help us to deliver a better customer experience for the injured person and encourage the early resolution of motor accident claims and the quick, cost-effective, and just resolution of disputes in the CTP scheme,” SIRA said.