Suncorp has reinforced support for its flood-impacted customers in Townsville by deploying additional customer-support teams and re-opening stores in the waterlogged region.
Customers of Suncorp Insurance, AAMI, Apia, GIO, Shannons, Vero, and Bingle can now visit the insurance group’s customer-support teams to lodge their claim and speak face-to-face with claims representatives.
The teams are at the following venues:
- The Townsville Stadium, Murray Lyons Cres, Annandale, 9am to 5pm
- Suncorp Store – Stockland Aitkenvale, Shop 130/131, 310 Ross River Road, Townsville, 2pm to 4:30pm
- Suncorp Store – Willows Shopping Centre, 79A Thuringowa Drive, Townsville, 2pm to 4:30pm
The teams can also arrange emergency make-safe work, organise temporary accommodation for customers with severely damaged homes, and provide cash payments for emergency purchases.
Ashleigh Paterson, Suncorp spokesperson, assured customers that their home insurance policies will cover them for damage cause by the recent catastrophic floods.
“We’ve been asked whether the release of water from the Ross River Dam would put traditional flood status in question,” Paterson said. “This is not the case, and a ‘flood is a flood’ is the stance Suncorp will take with its home insurance claims.”
Suncorp customers also not need to wait for an assessor to visit their home to begin cleaning up.
“If you have damaged goods or contents, please take a photo of them,” Paterson said. “If your carpet is flood-damaged, rip it up and take it outside, but keep a sample. Also, make sure you keep a record of model numbers or serial numbers of items you are throwing away to help us replace them.”
Paterson reminded customers to continue to prioritise their safety as they inspect any damage.
In addition to visiting a Suncorp customer support team, flood-affected customers can also lodge their claim online or by phoning its call centre on 13 25 24.
“You don’t need to be at home or have a copy of your policy to lodge your claim – we will have your details on file,” Paterson said. “The sooner you contact us, the sooner we can start the recovery process.”