Suncorp teams on standby to assist flood-affected customers

Suncorp teams on standby to assist flood-affected customers | Insurance Business Australia

Suncorp teams on standby to assist flood-affected customers

Suncorp Group (Suncorp) has offered assurances that its teams are prepared to assist customers affected by the recent catastrophic flooding in Victoria as the Bureau of Meteorology (BOM) forecasts more rain and storms.

The insurance giant revealed that its specialist teams are already on the ground in Maribyrnong, in Melbourne's north, with crews to be deployed to Rochester in the state's north in the coming days.

Over the weekend, Suncorp CEO Steve Johnston visited flood-affected customers in Maribyrnong, urging them to take care and lodge their claims once it is safe.

“We are monitoring the situation closely as it continues to unfold, and our mobile customer support teams are ready to be deployed into additional areas once they can safely access those communities,” Johnston said. “Although the clean-up is well and truly underway in some impacted areas, we urge everyone to focus on remaining safe as adverse weather continues.

“I also received a briefing by VIC SES chief officer operations Tim Wiebusch, whose team is in full operational mode. Our AAMI brand has proudly partnered with the VIC SES for 20 years, and it was great to see first-hand the incredible work they do to keep our communities safe.”

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Suncorp has activated its flexible workforce, with teams working overtime to assist customers in lodging their claims. It also provides critical and unique insights at pace through its Event Control Centre, which has significantly elevated its disaster readiness and ability to proactively support customers. The data provided enables teams to make welfare calls to vulnerable customers in Rochester to prepare for their arrival on the site.

Johnston added that Suncorp's Event Control Centre closely monitors heavy rain and storms across New South Wales (NSW).

“Our Event Control Centre is using aerial imagery to assist with claims and ensure we're sending our resources to where they're most needed,” he said. “While our weather continues to present challenges, we are well equipped to respond, with our business also well protected through our comprehensive reinsurance program.”

As of October 24, Suncorp has received over 2,300 claims in relation to the weather event, mostly home claims and in Victoria.