Life insurance specialist TAL has teamed up with Deloitte to deploy a regtech solution using artificial intelligence (AI) and voice recognition, in a bid to drive good customer outcomes.
The AI solution will be used to analyse all of TAL’s phone-based sales calls to look for matches to phrases, statements, and key words that the insurer has identified as potential indicators of risk or poor consumer outcomes. The call recordings will then be assessed by TAL’s quality assurance program, improving the overall responsiveness and mobility of the program.
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