Life insurance specialist TAL has introduced a new digital platform to help customers address some of the challenges during claim time.
TAL’s Claims Hub was developed to educate customers about what to expect during claim time and how TAL can help. It also provides customers with information around TAL’s claims paid, claims acceptance rates, explanations around why claims may be declined, as well as frequently-asked claims questions answered in video format.
“Adding to TAL’s continuous claims improvement program, which aims to simplify all processes and provide certainty for our customers, the Claims Hub offers a platform of resources to help navigate the claims process and improve our customers’ experience,” said Jenny Oliver (pictured), TAL chief claims officer.
“Paying claims is at the heart of what we do. The Claims Hub adds an additional layer of education for our customers, providing them with easy-to-digest information and guidance around our products, the claims process, and how to look after their health and wellbeing during claim time.”