World Travel Protection announces new technical product director

World Travel Protection announces new technical product director | Insurance Business Australia

World Travel Protection announces new technical product director

World Travel Protection (WTP), part of the Zurich Insurance Group (Zurich), has boosted its technical capabilities by appointing Alex Laidlaw as its new technical product director.

Before taking on the technical product director role, Laidlaw was a product manager and customer success manager for digital solutions within the company, working closely with new and existing customers in the delivery and continued development of its Travel Assist app and risk management portal.

In his new role, Laidlaw will be the lead liaison between clients, the sales community, and all third-party suppliers to refine product functions. He will also oversee the WTP Travel Risk Management (TRM) Solution, WTP Risk Intelligence, and other key vendors encompassing the company's TRM solution. He will be based in Brisbane, Australia, and report to WTP CEO Adrian Leach.

Commenting on his new role, Laidlaw said: “I'm excited to be leading the overall TRM product strategy, gathering feedback, and engaging customers regarding product enhancements and the optimum rollout of features.

“I look forward to working with WTP's global customer success team and cultivating excellent commercial working relationships with all vendors.”

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WTP is also building its leadership team globally, most recently appointing Mike Nole as WTP executive vice president, sales and marketing.

Nole joins WTP from Cigna, where he spent 12 years, most recently as the head of business development for global IPMI. In this role, he grew the insurer's global medical insurance business through broker distribution and strategic partnerships in the Americas and delivering tailored solutions to its globally mobile customers to improve their health, well-being, and peace of mind.

In his new role at WTP, Nole will be based in North America and willlead a growing marketing and sales team across Australia, North America, and EMEA to bring WTP's comprehensive solutions to businesses, governments, scholastic travellers, and NGOs.

“As we return to travel in 2022, organisations face heightened concerns around personal health, data, cyber security, business continuity, and reputation,” Nole said. “WTP is here to help companies understand the new realities of business travel and address these challenges head-on by taking a new approach to travel risk management that is built around our customers.”