Top 10 reasons to attend Claims Leaders Summit 2026

In a year defined by AI disruption, rising nat-cat losses, and mounting Australian Financial Complaints Authority (AFCA) scrutiny, Insurance Business Australia’s Claims Leaders Summit is shaping up as the pivotal gathering for claims executives intent on reshaping performance in 2026. On May 12, 2026, The Fullerton Hotel Sydney will host a concentrated day where senior leaders step away from day‑to‑day pressures to rethink what modern, resilient, and customer‑centric claims leadership really looks like.

A market‑wide forum for real‑world challenges

The Summit brings together more than 350 senior claims professionals, insurers, loss adjusters, and supply chain partners from across Australia. With a Main Stage, an Operations Stage, and highly interactive discussion tables, the program is built to tackle the pressures that dominate today’s claims agenda: AI and automation, catastrophe surge, supply chain strain, AFCA‑driven complaints, fraud, and intensifying customer expectations.

On the Main Stage, CEOs, chief claims officers, and regulatory and customer leaders will explore how these forces are reshaping performance and outcomes. Expect frank conversations on when AI genuinely improves speed and fairness, how to manage surge without breaking teams, and how to protect margins while still delivering value and transparency to policyholders.

Running alongside is the no‑cost Operations Stage, which dives into the mechanics of claims excellence. From smarter operating models and streamlined workflows to next‑generation contact centres and the true impact of outsourced versus in‑house motor repair, these sessions are designed to translate strategy into practical changes your teams can act on immediately.

Top 10 reasons to attend

The value proposition for claims and insurance leaders is clear:

• Align your 2026 claims strategy with the key forces reshaping the market.
• Hear directly from leading voices including Susan Donaldson (Steadfast Claims), Luke Whenman (Allianz), Aaron Molivas (Suncorp), Deborah Jenkins (AFCA), Andrew Gill (Insurance Council Australia), and Christian McCarthy (Youi).
• Benchmark your approach with 350+ peers facing similar volumes, regulatory expectations, and cost pressures.
• Balance big‑picture thinking with operational detail through two focused stages.
• Access no‑cost, high‑impact sessions on process design, repair models, and frontline performance.
• Join candid “Claims Leaders Unplugged” tables on AI, workforce, brokers/builders/adjusters, travel, motor, and PHI/life.
• See where AI and automation add value in claims – and where human judgment must still lead.
• Gain fresh strategies to close talent, skills, and capability gaps at FNOL and in complex case handling.
• Learn how leading organisations are turning complaints and AFCA data into upstream fixes, not just downstream apologies.
• Build a powerful network of peers and partners you can rely on throughout 2026 to test ideas and lift your benchmark for “good” claims performance.

Where Australia’s claims agenda is set

With ANZIIF accreditation offering six CIP points and an iconic CBD venue that encourages high‑value conversations, the Insurance Business Claims Leaders Summit 2026 is much more than another conference. It is where Australia’s claims agenda is interrogated, refined and, ultimately, set for the year ahead. For insurance professionals intent on leading – not just absorbing – the next wave of change, it is the one day in 2026 they cannot afford to miss.

Secure your pass to the Claims Leaders Summit now.