Suncorp has teamed up with IDCARE, Australia and New Zealand’s national identity and cyber support service, to provide ongoing support to customers who have been victims of scams and fraud.

“We want to help our customers get back on their feet as quickly as possible after experiencing a scam, and the best thing we could do is put them in contact with experts who specialise in providing tailored advice and response plans developed to the customer’s needs and circumstances – which is where IDCARE comes in,” said Bruce Rush, executive general manager for deposits and payments at Suncorp.

David Lacey, managing director and founder of IDCARE, said they can reduce the harm customers experience from the misuse of their identity information by providing effective response and mitigation.

“We can connect members of the community with identity and cybersecurity counsellors who can provide advice on how best to respond a range of incidents including data breaches, ID theft, the full spectrum of digital scams, and other cybersecurity concerns,” Lacey said. 

Sarah Dreaver, manager of financial crime investigation at Suncorp, said scams “do not discriminate” and are “very common,” with fraudsters “getting more creative and smarter.”

“Being victim to a scam is nothing to be embarrassed about, but it’s important to get the right help quickly, which is why our partnership with IDCARE is so valuable as it strengthens how we can support our customers through the difficult scams journey,” Deaver said.