Nigel Cade, managing director of The Insurance Claims Service Centre, explained to Insurance Business the innovative ways in which Artificial Intelligence (AI) can be used to help detect and prevent fraudulent claims, but also that a ‘fraud fighting culture’ needs to be present to properly utilise the software.
“There is often a zero-tolerance policy, but not necessarily a fraud fighting culture in place,” Cade explained. “I don’t think that the industry is yet to deal that well with fraud at all.”
You've reached your limit - Register for free now for unlimited access
To read the full story, and get unlimited access to Insurance Business website content, just register for free now. GET STARTED HERE
Already a website member? Log in below.