CHU bolsters video collaboration capabilities

Introduced platform is user-friendly

CHU bolsters video collaboration capabilities


By Roxanne Libatique

CHU Underwriting Agencies (CHU) has teamed up with IT services provider Ricoh Australia (Ricoh) to upgrade its company-wide video collaboration capabilities.

With staff across Australia, CHU relies on video conferencing tools to support effective collaboration, especially since the COVID-19 pandemic started.

“Unfortunately, our existing Windows-based Logitech platform was not providing the level of support that we required,” said CHU head of IT Paul Sassella, as reported by IT Brief Australia. “Staff found it difficult to operate without IT support, and connecting with remote workers was unreliable.”

Employee feedback

When CHU employees started returning to the office following the COVID-19 pandemic, CHU decided to adopt Ricoh's tech solution, which included creating Microsoft Teams rooms with hardware provided by Yealink in each office.

“Ricoh conducted an assessment of each meeting room to determine the best configuration of microphones, speakers, and video screens,” Sassella said. “They then undertook the deployment before handing over the completed infrastructure. The level of support they provided to us was exceptional.”

The new rooms made it easier to establish multi-party video collaboration sessions, with a standard and intuitive user interface allowing calls to be established without needing in-depth knowledge of the technology. 

“We no longer need to have support from our IT team to get collaboration sessions up and running. Everything just works!" Sassella said. “With a flexible hybrid working model now a permanent strategy for CHU, the new Teams rooms infrastructure allows those working from home to participate in collaboration sessions as easily as their office-based colleagues. It has made it much easier for staff to collaborate which helps to boost both efficiency and productivity.”

The video collaboration platform has been integrated with Microsoft Outlook to book meetings easily while avoiding double bookings and ensuring employees can access workday collaboration tools. It will be deployed across Teams rooms across CHU offices next year.

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