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The Accident Compensation Corporation has launched a business customer chatbot.
“Hello New Zealand,” ACC’s first Artificial Intelligence chatbot Jules greeted clients in its first public appearance.
Jules answers questions about invoices to free up its human colleagues for more of the difficult ones. It can help business customers 24 hours a day with questions like:
“I’m quite new to the world and if I were a human I’d be a baby,” Jules said. “I’m still learning how people talk so if my answers aren’t quite right, or if you have any feedback, let me know.”
ACC said Jules is still in a trial period and if it passes testing will be trained on other topics.
“Fingers crossed they like me because I really like talking,” it added.
Jules can be found in the blue message icon in the bottom right of all business pages on the ACC website. Clients can tap the blue speech icon and say hello.
