AMI and SeniorNet have partnered to help older New Zealanders gain more confidence with digital technology and finance, including managing their insurance needs.
Over 400 seniors are participating in the programme’s pilot phase, according to a statement from AMI, a division of IAG New Zealand.
SeniorNet is a peer-led community training network that supports and motivates older Kiwis to use and enjoy technology in their everyday lives. AMI has given its customers free membership in SeniorNet since the end of 2020, adding that success is having “every New Zealander ready for digital.”
There are 56 SeniorNet Learning Centres across New Zealand, with classes on a range of digital-related topics including the use of software, digital services and a range of technologies from iPads to personal computers, giving elderly AMI customers the necessary resources for navigating the digital world. The centres also provide one-on-one support for general technology topics, such as online banking and setting up a smartphone, as well as access to AMI’s online services.
This is especially important as the COVID-19 pandemic has hastened the financial services sector’s shift to digital platforms – including a nationwide move to phase out cheques – AMI said.
“Financial institutions, both public and private, have been phasing out cheques for a number of years now, and 2021 will be pivotal as deadlines approach later this year,” said Kevin Hughes, executive general manager (consumer) of AMI. “While we can’t stop the inevitable shift to digital, we are committed to taking people on the journey with us.”
Janet Court, Auckland representative of The Federation of NZ SeniorNet Societies, added: “AMI coming onboard as a partner has helped to assist with increasing membership numbers. Because the classes are run by members for members, there is an extra element of understanding and empathy between teacher and student, and it means the classes happen at a more appropriate pace.”