A natural disaster insurer that also provides research and education to Kiwis has secured an enterprise information platform to enhance its entire claims process for both staff and customers.
After a comprehensive procurement process, the Earthquake Commission (EQC) has selected OnBase by Hyland, hosted in the Hyland Cloud, to support its claims management system, Guidewire ClaimCenter.
The deal allows EQC to use Hyland’s two new data centres at Wellington and Auckland, which meets the rigorous standards for data sovereignty and encryption required by New Zealand’s government.
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This ensures that EQC’s data is protected and “always available to process claims faster and deliver resolutions to customers,” said Ruth Fisk, director of global insurance sales at Hyland.
“We sought an enterprise information platform that would continue to enhance EQC’s future capabilities,” said Linda Smith, manager business enablement at EQC.
“By extending our Guidewire ClaimCenter functionality and automating the entire claim process, customer information is linked in a secure, centralised system. This new functionality will provide efficiencies for both customers and our staff.”
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