The Insurance Council of New Zealand (ICNZ) launched its revised Fair Insurance Code on March 31. According to the industry body, the code seeks to encourage good conduct and professionalism in the insurance industry and describes how the relationship between insurers and their customers should work.
The code was developed by ICNZ in 2006, and lays out the standard of service its members must provide to their customers. It provides guidance on how to complain, timeframes for responses and the insurers’ responsibilities to their customers, the organisation said in a statement.
You've reached your limit - Register for free now for unlimited access
To read the full story, and get unlimited access to Insurance Business website content, just register for free now. GET STARTED HERE
Already a website member? Log in below.