Seven insurance companies have been recognised at the 2019 Reader’s Digest Quality Service Awards.
The awards, introduced in 2015, celebrate outstanding New Zealand companies that deliver the best customer service. It also aims to provide consumers with a list of companies they can turn to, knowing they can expect an excellent level of service.
The 2019 Quality Service Awards winners in the insurance categories include:
- Car insurance – AA Insurance (Gold)
- Pet insurance – Southern Cross Pet Insurance (Gold)
- Travel Insurance – AA Travel Insurance (Gold)
Southern Cross (Silver)
- Health insurance – Southern Cross Health Society (Gold)
- Life Insurance – AMP (Gold)
Southern Cross Life Insurance (Silver)
- Home & contents insurance – AMI (Gold)
AA Insurance (Silver)
Southern Cross Healthcare Group chairman Greg Gent said the award wins are testament to the group’s absolute focus on quality service.
“These awards are determined by Southern Cross’s most important judges – our customers – so it’s very pleasing to see our four insurance businesses winning either gold or silver,” he said.
AMI executive general manager Kevin Hughes commended the AMI team’s commitment to high-quality customer experiences.
“Knowing this award was voted for by Kiwis is humbling,” he said. “I’m so proud of our AMI team, congratulations to everyone whether they work with our customers through our network of stores, by phone or online.”
Reader’s Digest APAC advertising & retail director Sheron White, meanwhile, highlighted that positive customer service experience makes good business sense and that it deserves acknowledgment.
“Congratulations to all the winners in this year’s Quality Service Awards on aiming high and setting the benchmark even higher – your customers appreciate it,” Reader’s Digest APAC group editor Louise Waterson added.