Offices will be empty this month as New Zealand’s biggest insurers have sent the majority of their staff to work from home, and insurers are warning customers to expect longer than usual wait times over the phone throughout the adjustment period.
Insurers have asked customers to make use of online tools and web chats where possible, as phone lines will be heaving with customers making enquiries about their policies. The government has also asked people not to travel unless absolutely essential while the country is on lockdown, thus reducing the pressure on insurers and emergency services.
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