The government has announced a new service that offers free independent advice and advocacy for people making Accident Compensation Corporation (ACC) claims.
The new Navigation Service, which was launched on September 02, was created after Miriam Dean suggested that the firm should provide more free and independent advice about its processes.
It was built over the past 18 months and involved interviews, focus groups, as well as co-design workshops with clients, advocacy experts, and disability groups.
“It’s important that all New Zealanders can make sense of the claims process and can easily access assistance when they think ACC hasn’t got things right. It’s also important that Māori clients have the option to access independent advice through Whānau Ora that meets their cultural needs,” said Iain Lees-Galloway, minister for ACC.
“The Dean review recommended ACC does more to support clients and manage their expectations about a claim, including what it means to get cover, especially in relation to any future medical complications.”
Lees-Galloway explained that the new service complements the addition of two new independent review providers in July.
“The aim is to increase navigation options for clients, to resolve issues and disputes as soon as possible, and to ensure Kiwis have free access to independent advice about ACC,” Lees-Galloway said.
“Clients are encouraged to contact ACC directly with any questions or concerns but they can also contact the Navigation Service providers for independent advice.”
The Navigation Service is offered via phone or email and is provided by Way Finders, Workplace Injury Advocacy Service, and the Whānau Ora Commissioning Agency.