News in Brief: Travel insurance remains trouble spot for complaints

News in Brief: Travel insurance remains trouble spot for complaints | Insurance Business

News in Brief: Travel insurance remains trouble spot for complaints
Travel insurance remains trouble spot for complaints

Dispute resolution scheme Financial Services Complaints (FSCL) has released its annual results which reveal consumer credit and travel insurance are still the top two areas of complaint.

The two areas accounted for over half the cases investigated by the FSCL in the last year.

The scheme received over 2,600 enquiries and complaints in the time, down 17% on the previous year. However, the number of cases FSCL received for investigation remained static – 198 compared with 201 in 2013/2014.

FSCL will release its full annual report for the 2014.2015 financial year in October.

Broker’s new partnership with nurses
Aon New Zealand has formed a new partnership with New Zealand Aged Care Association (NZACA) to provide a range of insurance packages to members, and nurses under a special liability insurance package with ACE Insurance as the underwriter.

NZACA said the move came about due to ‘regulatory and social changes’ which had prompted them to tell members to take responsibility for their own protection and financial security.

The package includes professional liability, public liability, statutory liability, defence costs and expenses and personal expenses.

The policy benefits include portability anywhere in New Zealand, nil excess on claims, $1 million indemnity limit with past activities covered (excluding any existing claims or complaints known to the policy holder before joining).

IAG Australia’s HR star to head NZ crown entity
Karen Hutson has left her position as head of HR business partnering for IAG based in Australia to begin a new role as general manager human resources for New Zealand’s largest trustee service and crown entity, Public Trust.

British-born Hutson began her time with IAG in Auckland in 2007 as an HR consultant before moving up to head of HR excellence before crossing the ditch for her role as head of HR business partnering in 2013.

Marsh appoints new head of global sales
Insurance broking and risk management company Marsh, a unit of Marsh & McLennan Co, has appointed Don Bailey as head of global sales.

Bailey, based in New York, will be a member of the Marsh executive committee and report to Chief Executive Peter Zaffino, the company said.

Bailey joined Marsh in 2013 as head of sales for its US/ Canada division, where he also led US industry practices.