Police Health Plan celebrates customer satisfaction award

Police Health Plan celebrates customer satisfaction award | Insurance Business

Police Health Plan celebrates customer satisfaction award

Police Health Plan, a subsidiary of the Police Welfare Fund (PWF), has picked up Consumer NZ’s People’s Choice Award for 2019.

The award reflects Consumer NZ’s customer satisfaction survey of health insurance providers – with Police Health Plan coming to the top after achieving a 98% satisfaction rating.

Chris Cahill, chairman of PWF and president of the NZ Police Association, welcomed the award, emphasising that it is an extraordinary achievement for such a small team, and is the result of their real dedication to the health and welfare needs of their customers.

“The team really cares about the members it serves, and the Welfare Fund is very proud of the trust [that] members have clearly shown in our health plan,” Cahill said.

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Cahill explained that their PHP rating was a result of customers rating them between six and 10 on Consumer NZ’s satisfaction rating scale.

“Responses for the PHP were 89% ‘very satisfied’ and 9% ‘somewhat satisfied’, and the plan achieved a rating of 0% dissatisfaction,” he said.

Derek Bonnar, general manager business at Consumer NZ, commented that no other health insurer has ever achieved a response of zero dissatisfaction.