As communities in Selwyn, Christchurch City, and Banks Peninsula begin the recovery from recent severe weather, insurers are responding with targeted support initiatives and practical guidance to assist customers during the clean-up and claims process.
Fidelity Life has introduced a financial relief measure for policyholders experiencing economic hardship due to the storms in parts of Canterbury.
From May 8, eligible customers can apply for a temporary suspension of premium payments for up to three months. An extension of the waiver may be granted for an additional three months upon review. Coverage remains in force during the relief period.
Chief commercial officer Bronwyn Kirwan (pictured) said the move is part of the company’s broader effort to provide continuity of protection while customers recover.
“The recent severe weather has been tough on these communities, and we want to help. Insurance is more than just a policy – it’s protection when you need it most,” she said. “Our premium relief offer gives them security and peace of mind in times of uncertainty by ensuring affected customers stay covered while they focus on rebuilding. We hope this support gives them the breathing room they need to recover.”
The offer builds on Fidelity Life’s recent expansion of drought assistance. Life insurance customers in drought-affected areas, including Northland, Waikato, King Country, Horizons, and Marlborough-Tasman, can also access a similar six-month premium waiver program.
With flood waters receding and weather conditions stabilising in parts of the country, the Insurance Council of New Zealand (ICNZ) has encouraged policyholders to begin clean-up activities when it is safe to do so. Early action, even before submitting an insurance claim, can help minimise further loss.
ICNZ chief executive Kris Faafoi said insurers are aware that immediate claims might not be practical in all cases.
ICNZ’s guidance for impacted residents includes photographing damaged items before removal, preserving receipts from any emergency repairs, and engaging professionals for temporary protective measures like tarpaulins. The organisation also warned against undertaking structural work or disposing of unsalvageable property without insurer input.
Homeowners displaced by the storms may qualify for temporary accommodation under certain policies. Property damage claims involving land may also involve coordination with the Natural Hazards Commission through the NHCover program, which insurers manage on the commission’s behalf.
The Insurance & Financial Services Ombudsman Scheme (IFSO Scheme) has also released new guidance in response to rising policyholder confusion about storm-related insurance claims.
Ombudsman Karen Stevens stressed that documentation plays a crucial role in determining the outcome of claims. She also advised against disposing of damaged household items like carpets or furniture without first consulting the insurer. While urgent repairs to prevent worsening conditions are typically allowed, customers are encouraged to confirm what is considered essential.
The IFSO Scheme further recommended that brokers review policy details with clients. Key areas include understanding the type of coverage – such as replacement versus fixed sum – and clarifying whether personal property is covered at replacement or depreciated value. Motor insurance distinctions between agreed value and market value should also be discussed.
