Fidelity Life has launched a premium relief programme for customers in Canterbury, Southland, and the Clutha District who are experiencing financial strain following recent severe weather events.
Eligible policyholders can apply to have their insurance premiums waived for up to three months, with the possibility of a further three-month extension, while maintaining their insurance coverage during this period.
The insurer is also extending access to Raise, its confidential counselling service, offering up to three complimentary sessions for eligible customers.
Bronwyn Kirwan (pictured), chief commercial officer at Fidelity Life, said the initiative aims to reassure customers that their insurance cover will remain active while they work towards recovery.
“We know the recent weather has had a devastating impact on communities across Canterbury, Southland, and the Clutha District. Our hearts go out to everyone affected. This premium relief offer is one way we’re trying to ease the financial pressure and stand alongside our customers during this difficult time,” she said.
Customers interested in the relief measures are encouraged to contact their financial adviser or reach out to Fidelity Life directly.
Applications must be submitted by Jan. 25, 2026. Further details are available on the company’s website.
Recent storms in October have led to a marked increase in insurance claims across New Zealand.
Insurers, including IAG NZ brands AMI, State, and NZI, have collectively received over 3,300 claims related to property damage, particularly from high winds.
The Wairarapa region saw claims distributed across its four districts, with Masterton reporting the highest number.
Most claims involved wind-related damage to residential properties, such as fencing, gutters, and outbuildings.
Local councils indicated that, in many cases, damage to council-owned assets was minor and did not meet the threshold for insurance claims.
The South Island experienced the highest volume of claims, with Southland, Otago, Canterbury, and Wellington among the most affected areas.
Insurers are reminding policyholders to prioritise safety when dealing with storm or flood damage.
Stephannie Ferris, executive general manager for claims at AMI, State, and NZI, said: “Please remember; we’re here to pay claims; it’s what we do. While photos are always helpful, they should only be taken when it is safe to do so.”
Policyholders are urged to contact their insurer as soon as possible, especially if their property is uninhabitable or if temporary accommodation is required.
AMI and State customers can submit claims online or by phone, while NZI clients should contact their broker.
For land-related damage, insurers will coordinate with the Natural Hazards Commission (NHC) as part of the claims process.
Industry advisors, including Willis Towers Watson (WTW), recommend that clients appoint a single contact person for all insurance communications and keep thorough records of all expenses and correspondence.
The Insurance & Financial Services Ombudsman Scheme (IFSO Scheme) has also issued guidance, highlighting the importance of early engagement with insurers and comprehensive documentation.
Karen Stevens, Insurance & Financial Services Ombudsman, said: “When it’s safe, and only when it’s safe, it’s important to take sensible make-safe steps to prevent further loss. It’s also important to document all damage, and talk to your insurer early so your claim gets off to a smooth start.”
