Covéa Insurance has struck a deal with global technology provider Audatex, making it the first UK insurer to implement fully-integrated image capture technology to simplify and streamline the claims experience for its motor customers.

The technology enables Covéa Insurance’s customers to send pictures of their damaged vehicle directly to their chosen repairer via a smart mobile-friendly portal. The portal is fully integrated into both Covéa Insurance and the repairers’ systems, making the claims process slick and convenient.

“We’re delighted to be the first insurer to bring Audatex’s customer image capture technology to the claims market, driving innovation and streamlining the insurance claims process for our customers,” said Alastair Sherwin, motor engineer manager for Covéa Insurance. “This pioneering integrated technology is linked to our award-winning Repair Allocation Manager solution, where images flow seamlessly to the repairer via the AudaEnterpriseGold estimating system.

“It means customers now benefit from intelligent booking in and parts ordering, even before their vehicle arrives at the repairer, shortening ‘key to key’ times and delivering a significantly improved customer experience.”

David Shepherd, regional managing director at Audatex UKSA, commented: “We’re delighted our partner Covéa Insurance is the first insurer to adopt the image capture solution, which will further support both bodyshops and customers through the claims process. The image capture technology will help Covéa Insurance to optimise its claims lifecycle and refine its customer journey in the digital revolution.”

Covéa Insurance has partnered with Audatex before to deliver its Repairer Allocation Manager (RAM) solution. This online integrated tool uses Google Maps to improve customer choice by intelligently selecting approved vehicle manufacturer and repairers in the immediate vicinity and providing real-time distance and travel time to the customer.


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