Crawford & Company (Crawford), a global claims management company, has appointed Yadranka Häschke (pictured) as its new operations leader of its global client development team – effective August 01, 2021.
Häschke has held several roles at Crawford, most recently as a client services & sales operations manager for Europe and the Middle East. In 2020, she completed her studies in Germany to become a Master of Business Administration.
Commenting on her new role, Häschke said: “I am excited to have the opportunity to work with teams across the Crawford family to develop and implement best practices that will help drive continuous improvement in the client experience and delivery of the One Crawford solution.”
As a new member of the Crawford global client development team, Häschke will fulfil a global key account management role – working closely with the global loss adjusting, TPA and platform teams, and other stakeholders to ensure optimal performance and deliver a “One Crawford” solution to specified key corporate clients.
Häschke will work closely with Crawford's country presidents, chief client officers, and business development teams to promote collaboration, drive best practices in sales and relationship management, implement improvement strategies, and measure their success. She will report to Benedict Burke, the chief client officer for global client development at Crawford.
Commenting on Häschke's appointment, Burke said: “I am delighted to welcome Yadranka to her new role, in which she will be instrumental in developing and executing improvements in the way we operate and partner with our clients.
“Yadranka has accumulated a wealth of knowledge and experience of delivering high-quality solutions throughout her career at Crawford, and she will play a vital role in delivering the One Crawford solution.”