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Home & Legacy promotes new operations director

Home & Legacy promotes new operations director | Insurance Business

Home & Legacy promotes new operations director

Home & Legacy (H&L), the high-net-worth insurance specialist subsidiary of Allianz, has promoted Andrew Reid (pictured) to the role of operations director.

As operations director, Andrew will set the strategic direction for H&L’s operations and claims functions, prioritising the delivery of service to the company’s brokers while ensuring H&L remains a great place to work, a release said.

Reid began his broking career in 1988, and has worked in personal lines, specialising in high-net-worth insurance for nearly 20 years. Having previously served Towergate and Marsh, he joined H&L in 2008. He was later appointed as operational underwriting manager in 2013, and head of claims in 2017. Reid is ACII qualified, and his appointment has received regulatory approval.

“Andy’s experience in underwriting and claims will be a huge asset as he takes on operations leadership,” commented H&L managing director Barry O’Neill. “The net promoter scores achieved by our claims team are testament to his dedication to customer experience. That customer focus will be at the core of our ambition for 2021 and beyond.”

“I am excited to start as operations director at this important time for Home & Legacy,” said Reid. “We have the technical expertise and experience to set the benchmark for customer service. We have ambitious plans that we look forward to unveiling.”