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QBE Europe names first chief customer officer

QBE Europe names first chief customer officer | Insurance Business UK

QBE Europe names first chief customer officer

QBE European Operations has appointed Andy Besant (pictured above) to the newly created role of chief customer officer.

In this role, Besant will be responsible for QBE European Operations’ sales strategy, distribution, client proposition, the management and development of major trading partnerships, major client relationships, and other priority customer segments. He will report to Cécile Fresneau, managing director, insurance.

Besant is currently managing director for travel experiences at Collinson Group, and he will join QBE before the year ends. Earlier in his career, he held senior sales and distribution leadership roles at HiFX and American Express.

“Our overall business and customer strategy is at the heart of this role as we continue to deliver value to our customers in a responsible, accountable way to ensure long-term sustainable relationships,” Fresneau said. “Andy will bring further customer experience in terms of his mindset, insight, and delivery. I look forward to welcoming him to my team towards the end of this year.”

QBE European Operations is the European arm of Australia-headquartered QBE Insurance Group. It offers property, casualty and motor insurance, as well as specialist financial lines, marine and energy products to business clients of all sizes.