Zurich to publish protection claims data

Move is seen as the latest attempt of some big insurers to convince clients that the product is worth buying
Zurich to publish protection claims data
INSURANCE NEWS
By Louie Bacani
13 Feb 2017

Industry heavyweight Zurich will disclose data this week confirming that it paid over 95% of protection claims in 2016, the Daily Mail reports.

The insurance giant had said that it paid more than £224 million in claims in 2016, up by 6% from 2015.

According to the report, uphold rates ranged from 98% for life insurance to 90% for critical illness and 85% for income protection.

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Speaking to the Daily Mail, Zurich director Peter Hamilton said clients should review their policy documents so they could understand the extent of benefits available.

“Many people are unaware that cover often includes access to advice on obtaining probate through to debt management,” the publication quoted Hamilton as saying.

Zurich’s release of protection claims data, the Daily Mail notes, is seen as the latest attempt of some major insurers to convince clients that such policies are worth buying.

Regulators including the Financial Conduct Authority have been urging insurers to provide claims data for their products, but some companies have refused to do so.


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