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Jackson Lee Underwriting strikes deal with BIBA – the inside story
MD explains the origins of the deal and how brokers can overcome issues surrounding the cover
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Survey shines spotlight on insurance customer service inadequacies
“It is inexcusable that consumers are still having to waste time”
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Royal London tracks down 'lost policyholders'
Over £2 million spent in tracing initiative
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Revealed: Top insurance brands for customer service
Four firms appear in both home and motor listings
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BIBA reveals renewal of GAP insurance scheme
“Our members find this flagship scheme very valuable”
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RSA creates customer experience function
Role combines marketing, customer management, and risk consulting
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Customers name UK’s best insurers
A host of companies scoop top awards
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Insurance fails to make top 10 for customer service, slips 2%
"Consistently being bottom of the table should raise a red flag"
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Staysure retains 'most trusted' title
Award based on financial consumers’ feedback
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Insurance brand manager: Online market has 'redefined' the model
Branding more important than ever in today’s business landscape
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