Ping An unveils credit-based motor insurance claims system

Ping An unveils credit-based motor insurance claims system | Insurance Business

Ping An unveils credit-based motor insurance claims system

Ping An P&C Insurance has launched a credit-based motor insurance claims system nationwide.  According to the Chinese insurance giant, this system will make it easier for car owners to lodge claims and encourage good driving habits.

The credit-based system, which concluded its pilot tests in Guangdong Province last month, will allow motorists to make claims through their mobile phone and receive compensation deducted from a dynamic credit quota, which is related to their driving behaviour and history – including traffic violations and credit records.

In order to file a claim, drivers must report the case to the insurer, upload relevant photos for an AI-assisted assessment and confirm the compensation online. Car owners can check their credit quota via a mobile application developed by Ping An, and the quota will change dynamically based on the user’s driving habits and other actions. Good drivers with safe driving habits will earn larger quotas, while those who commit transgressions, such as fraud, may see their credit quota cancelled.

The smart claim system aims to encourage more civilised driving habits and improve public transportation safety, according to Zhu Yougang, deputy managing director of Ping An P&C.

“The smart scheduling engine and smart grid technology can provide timely surveying within five to 10 minutes for 95.5% of car accident cases that occur during the daytime,” Zhu added. “30% of these cases have adopted AI image recognition technology to complete the loss assessment. The accuracy rate is as high as 95%, and compensation can be received within seconds through face recognition.”