AHI : Everything you need to know

Everything you need to know about Accident & Health International

Accident & Health International Underwriting (AHI) is a specialist underwriting agency that focuses on providing accident, medical, and travel insurance. It has offices in Sydney, Melbourne, Perth, and Brisbane.

AHI was founded in 1998, and has repeatedly been recognised by the National Insurance Brokers Association as the best travel, personal accident and disability underwriter in Australia. Insurance Business awarded AHI as Accident and Health Underwriting Agency of the Year for 2015, 2016, 2017, and 2018. It covers over one million Australians in over 200 countries, with its in-house claims team and strategic partners having paid out over $400 million in claims.

The company’s product line-up includes corporate travel insurance, directors’ personal accident & sickness insurance, expatriate medical cover, group and individual personal accident & sickness insurance. It also provides cover for inbound medical expenses, leisure travel, voluntary workers, and kidnap & ransom.

According to AHI, its national footprint gives it the agility and flexibility to make the right decisions fast.

In 2019, AHI was acquired by Tokio Marine, through its Tokio Marine Management Australasia (TMMA) arm. The acquisition was part of the Japan-based Tokio Marine Group’s bid to expand its operations in Oceania. Prior to that, AHI had been owned by Insurance Australia Group (IAG) since 2010.

Accident & Health International in the news
1998: AHI opens first office in Sydney
2002: Opens Melbourne office
2015: CGU and Accident and Health International (AHI) refund customers more than $2 million
2016: AHI launches ‘online hospital’
2016: AHI tops Insurance Business Brokers on Underwriting Agencies survey in A&H category
2017: CEO Peter Banks resigns
2017: Danny Byrnes named new CEO
2018: AHI places first in Insurance Business Brokers on Underwriting Agencies (A&H category) for fourth straight year
2019: Tokio Marine acquires AHI
 
Need to know
Type of company: Underwriting agency
Service areas: Accident and health insurance
Headquarters: Sydney, NSW
Employees: 51-200

Key people as of 2019
Danny Byrnes, CEO

Byrnes joined AHI as chief executive in 2017 from former parent company IAG, where he held several senior management and underwriting roles. He has close to 30 years’ experience in the insurance industry and has a graduate certificate in insurance and risk management and a Master of Business Administration from Deakin University. He is a fellow of ANZIIF.

Renato Foetander, deputy CEO/claims manager
Foetander is one of the company’s longest-serving employees, having joined in 2000. According to AHI, his leadership of the claims team has led to several awards, including prizes from Insurance Business for four consecutive years.

Wayne Anstiss, chief underwriting officer
Anstiss has more than 40 years’ experience in insurance. He joined AHI in 2015 from IAG, bringing extensive expertise in commercial insurance and risk management that allowed him to mentor numerous team members. According to AHI, he has been instrumental in driving the company forward to meet changing market needs.

Chris McDowell, national underwriting manager
McDowell joined AHI in 2004, and held the role of senior underwriter, Western Australia, before being promoted to national underwriting manager. He has certifications in financial services and general insurance.

Culture:
AHI is heavily involved in corporate social responsibility. According to the company, as part of its broader corporate social responsibility activities, it encourages its team members to actively live and engage in its values at work and within the community. This includes providing a safe, inclusive and inspiring working environment for all its employees. It also involves seeking out opportunities to work with other organisations that share its values and aspirations.

According to AHI, its four values consist of being: customer-driven, caring, responsive, and inspired.

AHI is partnered with the Starlight Children’s Foundation, which helps support seriously ill children and their families. According to Starlight, it applies positive psychology principles to replace the pain and trauma of illness and treatment, and help children have fun again. In 2018, AHI donated $10,000 to the cause.

Deputy CEO and claims manager Renato Foenander is a regular charity supporter. He said that he rotates his donations between four causes – the old, the young, the community, and animals.

AHI : In the news