Crawford & Company (Australia) has confirmed four leadership appointments, promoting two long-serving staff and hiring two external candidates, as the claims management firm builds out its cyber and account management capability.
Justin McEwan has moved into the newly created head of quality and people development role, while Lucas Bressanutti has been named cyber and fidelity leader for Australia. Amy Kane joins as strategic account manager, and Joshua Boyd comes on board as senior adjuster covering power, energy and construction claims.
McEwan has worked at Crawford since 2011, joining as an internal claims adjuster in Bendigo and progressing through loss adjuster, branch manager and senior external claims adjuster roles across regional Victoria. He took on a senior GTS adjuster and Victoria GTS manager position in December 2024 before his promotion in July 2026. He holds a diploma of loss adjusting from ANZIIF and a bachelor's degree in human resources management from La Trobe University.
Bressanutti is a chartered accountant and certified fraud examiner who joined Crawford as a financial and forensic accountant in 2020. He was promoted to senior forensic accountant in 2023 before moving into his latest role, having previously worked at Worrells Solvency & Forensic Accountants and Rodgers Reidy Chartered Accountants. He was shortlisted for Cyber Professional of the Year - Financial Services at the 2026 Insurance Cyber Awards.
Kane joins Crawford from NLR Water Fire & Mould Restoration in Brisbane, where she worked as a client partnerships and growth manager for just over a year. Before relocating to Australia, she held UK-based roles including account and relationship manager at Solutions on Demand in Scotland, security account executive at Securityium, and application security account executive at Veracode. She holds a law degree from Liverpool John Moores University and describes six years working with UK businesses on protecting digital assets - a cybersecurity sales background that runs parallel to Bressanutti's promotion into Crawford's cyber and fidelity leadership.
Crawford's announcement did not provide further details on Boyd's previous roles, and no verifiable public profile was available at time of publication to confirm his employment history.
The moves come as talent attraction and retention have climbed to the third-ranked challenge facing Australian insurers in 2026, up from seventh the year before, according to Gallagher Bassett's Carrier Perspective survey. The same survey placed data and cybersecurity threats as the second-highest concern.
KPMG's 2026 general insurance analysis found 83% of insurance chief executives now view cybercrime as the greatest barrier to growth, with cybersecurity ranking as the top risk-mitigation investment priority. Crawford's decision to formalise a dedicated cyber leadership role, paired with a strategic hire carrying cybersecurity sales experience, sits within that broader industry shift, though the company has not linked the appointments directly to those findings.
The reshuffle follows a pattern of leadership additions at Crawford, including the mid-2025 appointment of Mark Bossio as key account manager. The Australian commercial insurance market has remained soft through the first half of 2026, with financial and professional lines including cyber continuing to see downward pressure on premiums amid expanded capacity and competition.
