The announcement, which is part of icare’s drive to transform workers compensation in NSW, follows icare’s recent appointment of the claims managers for the NSW Treasury Management Fund’s workers’ compensation portfolio.
From early next year, eligible large business customers will have the choice to engage Allianz, GIO, and QBE for workers’ compensation new claims management services. Allianz and GIO will offer new claims management services from Feb. 01, QBE will start by mid-2020, with EML to continue to provide claims management service for new claims for more than 320,000 employers across NSW.
“icare has undertaken one of the largest transformations of workers compensation ever in NSW to provide fairer outcomes its customers,” said John Nagle, icare NSW CEO and managing director. “The claims service model is designed to deliver a consistent, transparent and empathetic claims management approach. After considerable development, testing, and refinement, we are now phasing in the option for our largest customers to choose from a range of providers to deliver claims management services, which will be delivered consistently with the principles of icare’s claims service model.”
He added: “As always, we will continue to listen to customers and deliver fair and sustainable outcomes for employers and workers. We are also currently reviewing an industry-based approach to support small to medium-sized businesses and will provide more detail on this option in the new year.”
