Insurance and Care NSW (icare) has acknowledged the concerns raised in the review report into the Nominal Insurer (NI), as it reinforces its commitment to delivering a fairer, sustainable, and customer-centric workers’ compensation scheme.
John Nagle, icare NSW CEO and managing director, said the review came as the workers’ compensation scheme was undergoing “ambitious” transformation of its service, operating and governance models for both premium calculation and collection, and claims management.
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