“In 2017, London Re activated Traveller Assist on 317 cases in 24 countries, including several complex cases that required either a repatriation or evacuation from a hostile environment,” noted managing director William Chase. “Thanks to the geographical knowledge and operational experience of the staff at Traveller Assist, their comprehensive provider network and their use of innovative technology, each case was successfully completed, with a positive outcome.”
London Re, which last year opened more than 100,000 claims assistance and crisis response cases, highlighted the importance of the relationships between insurers and assistance firms. To recognise the latter’s role, London Re judges reviewed several providers and took into consideration categories such as level of service, command and communications, thought leadership, travel risk management, and use of technology.
“It is our pleasure to award the title of London Re, 2017 Assistance Provider of the Year to Traveller Assist, for outstanding service and support,” said 24/7 Response director Richard Ellis. “We look forward to continuing, and strengthening this partnership in the future.”
Traveller Assist’s multilingual assistance centre specialises in complex regions, it assists travel insurers, corporate clients, and other assistance companies with inpatient and outpatient cases.
London Re, through underwriters at Lloyd’s, insures more than 3.6 million global business travellers and operates in over 60 countries.
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