Transport and logistics insurer NTI has achieved an outstanding 92% employee satisfaction rating in its annual employee engagement survey, up by 20% from the previous year.
Steve Bennetts, EX Solutions and Strategy at Qualtrics, said NTI’s impressive employee satisfaction score is a testament to the company’s modern approach to HR.
“Using the Qualtrics Experience Management Platform, NTI is able to regularly and meaningfully engage its workforce to not only understand the issues that matter to employees but take action on them as well,” said Bennetts. “Research shows employee experience is a key contributor to business performance, and the result achieved at NTI is a great example of the positive impact HR can have in today’s digital environments.”
Kerrie Challenor, NTI’s chief people and operations officer, said the 2019 survey score shows that NTI employees are happy with their job.
“As a company, it means we’re providing an environment where people can bring the best version of themselves to work every day,” Challenor said. “Highly engaged team members provide exceptional service to our customers.”
Challenor said NTI employees are also provided access to professional development opportunities and other benefits, including a casual dress code, staff shopping discounts, and health and wellness programs, in a comfortable and supportive environment.
Challenor said these benefits are a bonus to the strong leadership, clear communication, and collaboration demonstrated throughout the entire organisation, which are the key drivers of employee satisfaction and engagement.
“We are very grateful to our people for their contributions and so proud of this score, however, we won’t be taking our foot off the pedal,” said Challenor. “Customer satisfaction makes for business success, but highly engaged and passionate employees, led by a positive culture and strong leadership, is what lays the foundation. We will never stop caring about what matters – and that’s our people.”