Suncorp moves to respond quickly to hailstorm claims

Suncorp moves to respond quickly to hailstorm claims | Insurance Business

Suncorp moves to respond quickly to hailstorm claims

Suncorp has established additional motor-vehicle assessment and repair centres in Botany, Gosford, Moorebank, and Campbelltown, in response to the catastrophic hailstorms that lashed across Sydney, Central Coast, and the South East Queensland regions in December.

The hail assessment centres have both assessors and specialist repairers on site to quickly assess and triage all hail-damaged vehicles, helping accelerate the claims process.

The Brisbane-based insurer said it has now assessed more than 7,000 customer’s cars, and some repairs have already been completed. Suncorp expects the majority of claims to be assessed by early February.

“The coordinated efforts have meant we’ve been able to respond swiftly and support our customers in getting their cars repaired,” said Paul Sofronoff, Suncorp’s head of motor claims. “Given the timing of the storms, we know many people will have been away, so we’ll continue to scale up as necessary to manage call volumes and process claims quickly.”

Sofronoff said that once majority of affected vehicles has been assessed, the hail assessment centres will be transformed into repair centres to allow for faster repair of customers’ vehicles.

“Once they’ve lodged their claim, customers will receive an appointment time and location to bring their vehicle for assessment and will then be booked in for repairs,” Sofronoff said. “This gives customers reassurance around the next steps for how their car will be repaired.”

Customers of Suncorp, GIO, AAMI, and Bingle are urged to lodge their claims and book in for an assessment ASAP.