The COVID-19 pandemic has fast-tracked innovation in insurance claim management. Over the past few months, insurance carriers around the world have adjusted to remote working. They’ve had to adapt their core IT functionality and other operational pieces – like the handling of hard mail - so that their teams could continue to provide high levels of service to policyholders and business partners. And for the most part, the insurance industry has been very successful at this.
In the claims space, the big question was: Can you move the entire workforce remotely and continue to perform the entire process of claim adjudication, handling and payment? And the resounding answer to that question has been ‘yes’ – with the some facilitating tools.
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