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BIBA unveils resolution facility for brokers

BIBA unveils resolution facility for brokers | Insurance Business UK

BIBA unveils resolution facility for brokers
The British Insurance Brokers’ Association (BIBA) has teamed up with insurance governance expert Mactavish to launch a new resolution facility for large and complex claims.
 
Called the Mactavish Claims Guidance and Resolution, the new facility is a service for brokers and policyholders that neutrally evaluates the merits of a complex claim at an early stage.
 
The service was developed in response to brokers’ demands for a high quality commercial offering on complex claims that will save clients litigation costs, get claims paid quickly and reduce brokers’ exposure to errors and omissions.

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“Conversations I have had with brokers over the last year, up and down the country, suggested to me that a service was needed to help brokers navigate a path for their clients when they have experienced a large, complex loss,” said Mactavish CEO Bruce Hepburn.
 
BIBA head of technical services Mike Hallam believes that Mactavish will provide a “cool technical head and real firepower” to brokers and policyholders.
 
“We have developed this facility with Mactavish in order to help our members deliver on the critical promise of an insurance contract; to get claims paid rapidly and with minimum delay or dispute,” Hallam said.
 
With the new facility, claims are expected to be paid without resorting to a formal legal process, which Mactavish laments, has become the default choice of last resort when claims cannot be resolved.
 
“We aim to change this,” Hepburn said.
 
 
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