“We have built a powerful, well recognised brand.”

That was the reason given by QuestGates managing director Chris Hall as the specialist loss adjustor announced that it would be bringing all of its third-party property damages services together under the QuestGates name. Among them is TS Adjusting, which was acquired back in 2015.

Its team will make the transition to being known as the QuestGates Third Party Property Damage Division from July 16 onwards. Dan Welsford has taken on the role as operations manager, with Tom Massarella becoming training and development manager.

“The team at TS contains highly qualified professionals and they have proven their commitment to our values of providing technical expertise with a personal approach,” explained Hall. “The process improvements TS have achieved through the application of digital initiatives continue to drive down both claim lifecycles and cost, so we feel it makes sense to fully recognise this by bringing them under the QuestGates brand and creating this new division. In addition the division will migrate to our award winning claims management system, QUBE which has greatly enhanced MI capabilities and supports remote working which will facilitate better use of merged engineering, surveying and validation resources.”

The team is set to remain at its office in Northampton.

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