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Marsh UK to regain control of Norwich operations

Marsh UK to regain control of Norwich operations | Insurance Business

Marsh UK to regain control of Norwich operations
Global brokerage giant Marsh is once again taking full control of its Norwich, UK-based services – a move that will impact more than 500 employees.

The insurance broking and risk management solutions firm, Marsh UK, will take control of the client support and processing services in Norwich as its 10-year partnership with Capita Plc draws to a conclusion. It is expected that Capita will continue to be involved with Marsh’s UK operations via its offshore facility in Pune, India.

“Over the last 10 years, our office in Norwich has become an increasingly important part of the way we support our multinational clients,” said Mark Weil, CEO of Marsh UK & Ireland. “In that time we have benefitted from Capita’s broad expertise, especially as we undertook some major operational initiatives that enabled us to improve our client service.”

Announcing the move, Marsh outlined that when the agreement reaches its conclusion around 550 Capita employees, all of whom are already based within Marsh’s Norwich office, will join the broker’s existing 470 employees within the city.

In response to the proposals, Capita Insurance’s managing director Alistair MacTaggart outlined that he was pleased the firms would continue their collaboration in India.

“Over the past 10 years, we have worked closely with Marsh colleagues in Norwich and from our operations in India to transform and enhance client services, enabling Marsh to sustain superior client experiences into the future,” he said. “We are pleased to be continuing that support through our centre of excellence in Pune.”


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