Davies bolsters claims solutions services through latest acquisition

It snaps up Dublin-based business

Davies bolsters claims solutions services through latest acquisition


By Mika Pangilinan

Davies, a leading specialist professional services and technology business, has announced the acquisition of Dublin-based ProAdjust as part of its recent efforts to diversify and deepen its claims solutions services.

ProAdjust is a specialist provider of loss adjusting and claims management services. Serving Ireland’s insurance market, it specialises in personal and commercial property claims and can deploy, at scale, loss adjusting solutions during claims surges and catastrophic events.

Through this acquisition, ProAdjust is set to join Davies’s claims solutions division in the UK and Ireland, led by CEO Kath Mainon. ProAdjust managing director Martin Carway will continue to lead the business, reporting to Davies’s Ireland CEO Peter Haran. Additionally, all of the company’s 40 employees will continue in their role within Davies.

“I’m very pleased ProAdjust is becoming a part of Davies which has a shared focus on service excellence and technology investment to help the insurance market navigate increasingly complex customer demands and needs,” said Caraway. “I look forward to working with Dan, Kath, Peter and the wider Davies team to develop and strengthen our claims solutions for our clients.”

“I’m delighted to welcome Martin and the whole ProAdjust team to Davies,” added Dan Saulter, group CEO of Davies. “The business has an excellent track record of working with blue chip clients to provide a quick and cost-effective claims service to customers when they need it most. The continued rise we have seen in catastrophic events across the UK & Ireland in recent years has emphasised why it is so essential for insurers to have a flexible network of experienced field adjusters – that can be redeployed quickly to impacted areas. Adding ProAdjust’s expertise to our growing claims platform enables us to take an increasingly specialist field adjusting offering in Ireland to our global clients.”

Operating globally across Bermuda, Canada, India, Ireland, Spain, Switzerland, the UK and US, Davies has been expanding its claims solutions capabilities in recent years to provide a fully automated low-value property claims solution, home emergency expertise and end-to-end insurance-related vehicle rental, third party intervention and new vehicle replacement. Moreover, it has increased its annual investment in innovation and digital transformation, including in its claims processing platform, legal AI and automation, its video and drone claims handling solutions, as well as investing in intelligent automation, speech analytics and virtual reality training solutions.

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