Heather Guntrum
Zywave

Heather joined Zywave in 2021 and leads the services and support organization delivering excellence and innovation to Zywave partners as the Chief Customer Officer. Her experience in scaling services and support delivery in global organizations makes her an ideal leader for Zywave. She has a lengthy track record leading the customer journey for a variety of software companies, most recently the customer success officer at Alfresco. Earlier in her career, she served as both vice president of customer success and vice president of global partnerships at SDL, where she created new customer success methods and expanded operations into emerging markets. Throughout her career, Heather has succeeded in positions that align with Zywave’s goals and vision for the future.