Director, professional lines
MONARCH E&S INSURANCE SERVICES, A DIVISION OF SPG INSURANCE SOLUTIONS
Specialty: Professional and executive liability
Wayne Bernstein started his career on the retail side of the industry, focusing on religious institutions, and was introduced to everything from nonprofit insurance to D&O coverage. In the late 1990s, he transitioned from retail to wholesale and established himself as a surplus lines broker specializing in placing all professional risks, including D&O, EPL, A&E and legal malpractice. In the mid-2000s, he transitioned from working at a boutique wholesale firm to set up the professional liability department at Monarch E&S Insurance Services.
To maintain the competitiveness of his operations, Bernstein concentrates on communication and service. “I prioritize retail agents’ concerns by keeping them informed of developments and progress reports,” he says. “Every account is treated with equal importance. I help agents/brokers explain and understand the coverage nuances and real-life coverage scenarios when coverage is difficult to understand. And I routinely provide coverage comparison and marketing materials to assist with closing the sale.”