Allianz Australia has put a number of initiatives in place to help bushfire-affected customers across Australia get back on their feet.
Allianz has received more than 810 claims, valued at more than $63 million, since Nov. 08. The figures don’t include the losses incurred over the most recent weekend.
Allianz, in partnership with the Australian Red Cross, established an employee Bushfire Appeal, where every dollar donated by its staff will be matched by Allianz to help provide psychological first aid and assist evacuees to get in touch with families and friends. The initiative raised a total of more than $100,000 for the Red Cross Disaster Relief & Recovery Fund, after Allianz matched dollar-for-dollar the more than $50,000 dollars donated since November.
Allianz said it deployed additional resources for affected customers, including dedicated priority phone lines, on-the-ground assessment team and claims team support, temporary accommodation, and fast-tracked emergency payments for their immediate needs. The insurer also offers help to recover policy details lost in the fires and enables customers to lodge a claim or speak to a claims consultant 24/7.
“Many of our customers are still at risk of bushfire damage and others are yet to assess damage due to issues of property access, accommodation, power, and transport,” said Richard Feledy, Allianz Australia managing director. “As the situation progresses, more claims and questions will come through and our dedicated teams are ready to respond.”