The “millennial mindset” is transforming the insurance industry and only the companies that adapt will succeed, according to Easwaran P R, director of insurance industry practice at Capgemini.
On the back of the company’s annual World Insurance Report, P R noted there has been a shift among consumers from traditional insurance providers towards digital channels, with businesses needing to adapt in order to succeed – something that goes hand-in-hand with the “millennial mindset”.
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