As insurers look to change and adapt their operations over the coming months, questions will be raised around pricing, sustainability and digital changes – and, according to NZI, digital innovation will be a key part of its strategy over the next year.
Executive general manager Garry Taylor says NZI will be looking to do everything it can to “stay relevant” to Kiwis going through a difficult time, and to ensure that they can keep as many customers insured as possible. He says automation will also be a key area of focus, especially when it comes to interacting with its broker market.
You've reached your limit - Register for free now for unlimited access
To read the full story, and get unlimited access to Insurance Business website content, just register for free now. GET STARTED HERE
Already a website member? Log in below.