Susan Essex

Susan Essex

Susan is a researcher and journalist at Key Media, primarily focusing on Insurance Business UK, Canada and the US with experience working for Investment News and Mortgage Professional. She explains trends shaping the insurance industry, providing insider perspectives from professionals.

How Miller is re engineering specialty broking for the AI age

How Miller is re engineering specialty broking for the AI age

COO is steering one of the most ambitious tech overhauls in the London market

From actuarial science to AI claims: How ManyPets is reworking pet insurance

From actuarial science to AI claims: How ManyPets is reworking pet insurance

Faster experiences around-the-clock was the aim

Structuring data for the next phase of aviation insurance

Structuring data for the next phase of aviation insurance

It is about clean data, faster decisions and operational clarity

Mosaic’s Ravi Shankar on data, AI and APIs to remake specialty underwriting

Mosaic’s Ravi Shankar on data, AI and APIs to remake specialty underwriting

The insurer’s technology lead says faster quoting, cleaner data and disciplined partnerships are reshaping the approach

CFC’s George Beattie bets on carbon cover and agentic AI to reshape specialty insurance

CFC’s George Beattie bets on carbon cover and agentic AI to reshape specialty insurance

Agentic AI could recast underwriters as portfolio managers

AI as an inclusion tool: James Potter on broking, transformation and the human edge

AI as an inclusion tool: James Potter on broking, transformation and the human edge

It’s still about people, not about tech

Balancing the ‘squishy bit’ and the hard tech: how DUAL’s Scott Sayce is re-wiring insurance

Balancing the ‘squishy bit’ and the hard tech: how DUAL’s Scott Sayce is re-wiring insurance

It is about bringing the talent, data and technology together

SCOR’s London Market portfolio owner on the long road to true digitalisation

SCOR’s London Market portfolio owner on the long road to true digitalisation

The destination he has in mind, is clear…

IB TALK

Automated Vehicle Replacement: Reducing the Stress of the Claims Experience

Unlock the power of automation to transform the hire car process into a smooth, effortless journey

Building diverse talent pipelines in insurance

How can insurance welcome - and retain - a new generation of talent?

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