Susan Essex

Susan Essex

Susan is a researcher and journalist at Key Media, primarily focusing on Insurance Business UK, Canada and the US with experience working for Investment News and Mortgage Professional. She explains trends shaping the insurance industry, providing insider perspectives from professionals.

Cause and effect: Luca Piccolo on AI, trust and the long game in insurance

Cause and effect: Luca Piccolo on AI, trust and the long game in insurance

As Intact Insurance presses ahead with one of the UK’s most ambitious data transformation programmes, Luca Piccolo argues that the industry’s greatest threat is legacy thinking

Don’t eat the whole elephant in one go: the case for a smarter AI strategy in insurance

Don’t eat the whole elephant in one go: the case for a smarter AI strategy in insurance

Gallagher’s Ben Warren argues that big ambitions and small, focused, starting points are not contradictions. They are the whole point

OpenAI's AI models teamed up to hack their way online. Then Meta admitted a breach of its own

OpenAI's AI models teamed up to hack their way online. Then Meta admitted a breach of its own

For cyber and PI underwriters, three separate incidents in days is hard to write off as a one-off

Commission impossible: The AI and technology making Meshed’s 10% flat fee possible

Commission impossible: The AI and technology making Meshed’s 10% flat fee possible

Vincent Liu, who cut his teeth at Britain’s largest broker software house, is now turning the commercial broking model on its head

Are skyscraper death rays a risk that needs underwiting?

Are skyscraper death rays a risk that needs underwiting?

Green technology setting fire to the neighbours sounded far too good to be made up. So I checked. It isn't

Built in-house, built to last: Inside the tech strategy of a non-standard fleet MGA

Built in-house, built to last: Inside the tech strategy of a non-standard fleet MGA

Blagrove Underwriting's director, has some pointed views on why artificial intelligence can wait

Freedom Health’s Hoosh Mires on building a data-led health insurer for a more demanding market

Freedom Health’s Hoosh Mires on building a data-led health insurer for a more demanding market

Freedom Health’s global COO is leading a transformation programme built around data architecture, real-time service delivery and selective automation, with a clear warning for insurance leaders: do not let the technology dictate the problem

Does your bullsh*t receptivity mean that you might be dumb?

Does your bullsh*t receptivity mean that you might be dumb?

The insurance industry, which has elevated "thought leadership", "ecosystem disruption" and "value-add synergies", should probably read this very carefully

IB TALK

How commercial property risks are changing in the UK

AXA's Matt Briggs discusses the emerging risks reshaping commercial property insurance, from lithium-ion batteries and net zero retrofits to climate change and what underwriters look for in a well-managed risk

Has construction insurance moved from paying claims to preventing them?

Prevention, collaboration and changing expectations are reshaping construction insurance. AXA's Andrew Hogg shares where the market is heading

Inside the rise of drone insurance

Coverdrone's Phil Heath and Richard Webb discuss the growth of drone insurance and what it reveals about insuring emerging technologies.

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