Susan Essex

Susan Essex

Susan is a researcher and journalist at Key Media, primarily focusing on Insurance Business UK, Canada and the US with experience working for Investment News and Mortgage Professional. She explains trends shaping the insurance industry, providing insider perspectives from professionals.

Built in-house, built to last: Inside the tech strategy of a non-standard fleet MGA

Built in-house, built to last: Inside the tech strategy of a non-standard fleet MGA

Blagrove Underwriting's director, has some pointed views on why artificial intelligence can wait

Freedom Health’s Hoosh Mires on building a data-led health insurer for a more demanding market

Freedom Health’s Hoosh Mires on building a data-led health insurer for a more demanding market

Freedom Health’s global COO is leading a transformation programme built around data architecture, real-time service delivery and selective automation, with a clear warning for insurance leaders: do not let the technology dictate the problem

Does your bullsh*t receptivity mean that you might be dumb?

Does your bullsh*t receptivity mean that you might be dumb?

The insurance industry, which has elevated "thought leadership", "ecosystem disruption" and "value-add synergies", should probably read this very carefully

Uh-oh. Are you lower-value human capital?

Uh-oh. Are you lower-value human capital?

AI is coming for us – should we be scared?

Inside Hannover Re’s global single-risk transformation

Inside Hannover Re’s global single-risk transformation

From management accountant to one of reinsurance’s most ambitious data programmes

Marco Spagnuolo on bringing conversation intelligence to insurance

Marco Spagnuolo on bringing conversation intelligence to insurance

Swiss Re’s Marco Spagnuolo says AI will sharpen insurance decisions rather than replace them

How Miller is re engineering specialty broking for the AI age

How Miller is re engineering specialty broking for the AI age

COO is steering one of the most ambitious tech overhauls in the London market

From actuarial science to AI claims: How ManyPets is reworking pet insurance

From actuarial science to AI claims: How ManyPets is reworking pet insurance

Faster experiences around-the-clock was the aim

IB TALK

Inside the rise of drone insurance

Coverdrone's Phil Heath and Richard Webb discuss the growth of drone insurance and what it reveals about insuring emerging technologies.

Automated Vehicle Replacement: Reducing the Stress of the Claims Experience

Unlock the power of automation to transform the hire car process into a smooth, effortless journey

Building diverse talent pipelines in insurance

How can insurance welcome - and retain - a new generation of talent?

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