Susan Essex
Susan Essex

Insurance Business United Kingdom

Susan Essex

Journalist

8 years experience

Susan's specialty topics

Insurance industry leadership Business news and industry developments Insurance market insights

Susan is a researcher and journalist at Key Media, primarily focusing on Insurance Business UK, Canada and the US with experience working for InvestmentNews and Human Resources Director. She explains trends shaping the insurance industry, providing insider perspectives from professionals.

Before moving into journalism, Susan built a career across research, executive support, estate agency, and sales, giving her a commercial mindset alongside a strong ability to connect with people. She previously managed a research team, overseeing workflow, quality control, and output delivery across multiple projects.

How I think about writing for this industry…

“I like taking a complex insurance story and finding the human decision behind it, whether that's an executive rethinking strategy or a business navigating a shifting market. My varied background across research and client-facing work helps me translate that into something professionals can actually use.”

Also published by

Insurance Business Canada · Insurance Business America · Human Resources Director · InvestmentNews · Canadian HR Reporter · Mortgage Professional

Featured content from Susan

From sniper to strategist: how George Dagnall is rewiring insurance assistance for a riskier world How Miller is re-engineering speciality broking for the AI age From actuarial science to AI claims: how ManyPets is reworking pet insurance

Previous experience

  • Researcher & Team Manager

Read the latest stories by Susan

Sorry to interrupt, but is British insurance too polite for its own good?
We queue beautifully, apologise to inanimate objects, and would rather resign than tell a colleague their underwriting logic is wrong. Is that costing UK insurance firms?
Sorry to interrupt, but is British insurance too polite for its own good?
The man who invented modern reinsurance just had his name deleted
A view from the cheap seats on the death of a 103-year-old name
The man who invented modern reinsurance just had his name deleted
Cause and effect: Luca Piccolo on AI, trust and the long game in insurance
As Intact Insurance presses ahead with one of the UK’s most ambitious data transformation programmes, Luca Piccolo argues that the industry’s greatest threat is legacy thinking
Cause and effect: Luca Piccolo on AI, trust and the long game in insurance
Don’t eat the whole elephant in one go: the case for a smarter AI strategy in insurance
Gallagher’s Ben Warren argues that big ambitions and small, focused, starting points are not contradictions. They are the whole point
Don’t eat the whole elephant in one go: the case for a smarter AI strategy in insurance
OpenAI's AI models teamed up to hack their way online. Then Meta admitted a breach of its own
For cyber and PI underwriters, three separate incidents in days is hard to write off as a one-off
OpenAI's AI models teamed up to hack their way online. Then Meta admitted a breach of its own
Commission impossible: The AI and technology making Meshed’s 10% flat fee possible
Vincent Liu, who cut his teeth at Britain’s largest broker software house, is now turning the commercial broking model on its head
Commission impossible: The AI and technology making Meshed’s 10% flat fee possible
Are skyscraper death rays a risk that needs underwiting?
Green technology setting fire to the neighbours sounded far too good to be made up. So I checked. It isn't
Are skyscraper death rays a risk that needs underwiting?
Built in-house, built to last: Inside the tech strategy of a non-standard fleet MGA
Blagrove Underwriting's director, has some pointed views on why artificial intelligence can wait
Built in-house, built to last: Inside the tech strategy of a non-standard fleet MGA

LATEST NEWS

Chinese AI models discussed bioweapons after safety controls failed
Chinese AI models discussed bioweapons after safety controls failed Digital Transformation
Ken Norgrove takes over as president of Insurance Institute of London
Ken Norgrove takes over as president of Insurance Institute of London Insurance News
Carmakers urged to cut repair bills as UK motor claims hit record
Carmakers urged to cut repair bills as UK motor claims hit record Motor & Fleet
Insurers rate themselves AI leaders but none has rebuilt distribution around it - KPMG
Insurers rate themselves AI leaders but none has rebuilt distribution around it - KPMG Digital Transformation
Insurance moves: VIPR, Everest and BMS Group
Insurance moves: VIPR, Everest and BMS Group Insurance News
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