As both his parents worked for most of their careers in the insurance sector, the head of customer success at Broker Insights, David Christmas (pictured), was brought up with an intrinsic awareness of the importance of insurance. When his parents established an insurance brokerage in 1971, they were essentially early adaptors of the COVID-19 lockdown, he noted, working from home to build their business from scratch before moving into permanent offices.
“You could say that insurance is in my blood,” he said. “At the age of about 12, I first became involved in the business as a ‘Saturday boy’. In fact, I think I wrote my first cover note out at that age and, in those days, it was all manual cover-notes, so I was blessed by having pretty good handwriting. And it became clear that I could perform a function that really contributed to the business so, thereafter, virtually every school holiday as a teenager and a young adult I would spend helping out in the business and learning the ropes.”
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