Digital distribution is transforming how insurance products reach UK customers, with direct‑to‑consumer platforms, aggregator sites, broker portals, and API‑driven partnerships all playing critical roles in personal and commercial lines. Insurance professionals focus on optimising digital journeys, integrating quote‑and‑bind capabilities with back‑office systems, and using analytics to improve conversion and retention, while managing conduct risk, ensuring clear disclosures, and preserving the advisory value that brokers and intermediaries bring.
The broker has acquired digital asset protection platform Redefind as insurers and brokers seek new possibilities in the evolving crypto and digital assets market
MGA targets hard-to-place startup risks
Carpenters Group’s Donna Richards and Simon Smith on closing the gap between insurance and human claims handling
Dayinsure's entry highlights growing attention on fraud risks in app-based motor policies
Home insurance quoting is coming to OpenAI – a move that may raise eyebrows among brokers
