A retail broker in the UK serves end customers—individuals and businesses—by advising on coverage needs, placing risks with insurers or wholesale markets, and supporting policy administration and claims. Retail brokers differentiate through sector specialism, local presence, and service quality, while investing in digital tools, data, and compliance frameworks to meet regulatory expectations on suitability, fair value, and remuneration transparency in an environment of ongoing consolidation and changing customer buying behaviours.
Non-linear paths, online fluency, and what ambition looks like in a changing market
The Blackstone-backed group now operates MGA incubators on both sides of the Atlantic after closing the London acquisition
Successor brings a track record across some of the UK's biggest insurance and comparison platforms
Professional development has overtaken pay as the industry's top retention strategy — and the reasons why reveal a workforce under long-term pressure
The digital broker is using ChatGPT to surface guide pricing for SMEs, highlighting how generative AI is emerging as a potential new insurance discovery channel - and raising questions for brokers on where customer journeys begin
