Robotic process automation and artificial intelligence

The financial services industry is already realising the opportunities for robotic process automation in many areas. We look into how insurers and brokers could benefit from this technology in the future

In order to respond effectively to ever increasing customer demands, companies are investing in technologies which can allow products to be brought to market in a more agile way. This is where the introduction of automation comes into its own.

Due to the number of manual processes found within a typical financial company, it is not surprising to hear that this sector is one of the leaders in the use of automation technologies.

Rather than being something for employees to fear, many experts are quick to reassure that automation will instead have a positive influence for our workforce, with many of us interacting with automation on a daily basis along with our colleagues.

Robotics Process Automation (RPA), one of the first steps in the automation journey, is already showing benefits across a variety of industries. For example, banks and financial institutions are deploying RPA to optimise their back office processes; the healthcare profession is exploring the use of RPA for patient registration, and human resources departments have utilised RPA for compliance reporting.

Read more about robotics and AI in financial services
 

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